Help and Info
Locally Owned and Operated. Family run. Relaxing and easy going atmosphere. Personal attention and information based on experience.
PAYMENTS
As we are a small family run storefront just beginning in the world of e-commerce, we ask you to work with us to bring you the goods!
All invoices of products and shipping will be made prior to collecting payment.
Please fill in your information (Name, Telephone number, Address) so that we may calculate your shipping costs and we will contact you directly for payment.
E Transfers are appreciated.
Credit Cards are accepted
SALES AND PROMOTIONS
All sale and/or promotional items are final and do not qualify for return or exchange.
Mystic Loyalty Program
This is an instore promotion only.
Credits for Loyalty Points can not be earned or applied to online purchases at this time.
RETURN POLICY
In-store Return Policy – Exchange or Store Credit only
Online Return Policy – Exchange or Store Credit only
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mysticearthcreations.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mysticearthcreations.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, or essential oils) , custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
SHIPPING POLICY
Shipping is available Tuesday – Friday for any and all online orders.
Instore pickup available Tuesday – Friday 10am – 5pm
Shipping cost will be calculated before completion of payment.